Troubleshooting

I cannot access the platform (home page)

Details:

• You see an error stating that you cannot access the platform and that you need to be added to the authorized users.
• You do not see the navigation menu.

Explanation:

• You are not part of the users authorized by your company.

Resolution:

• Contact your company's application administrator or the platform manager. You need to be authorized by your company.

I do not have access to one of the applications

Details:

• You have access to the platform home page.
• When you try to open an application, you see the following error:

Explanation:

• You are supposed to have access to the application, but you do not.
• You are not supposed to have access to this application, but you want to.

Resolution:

• Contact Discngine support with the details of your request.
• We will add you as a user after checking your rights with your company administration.